Returns and Refunds
We accept returns for items purchased from Brightin when the item is unworn, unused, in its original condition, and in its original packaging.
To request a return, email zongyihan@brightin.llc with your order number and reason for the return. Please wait for our return instructions before sending anything. The return address will be provided after the request is reviewed.
After an approved return is received and inspected, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Your bank or card issuer may need additional time to post the refund.
We currently do not offer exchanges. If you need a different item, place a new order after your return is accepted.
If an item arrives damaged, defective, or incorrect, please contact us promptly at zongyihan@brightin.llc with your order number and photos so we can help.
Returns that do not meet the condition requirements above may not be accepted.